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Wondering how to tell a professional chauffeur from a taxi driver who’s moonlighting in his spare time? There are a few ways to predict whether someone has the skill and experience to give you the luxury transport experience you deserve. Here are a few things you can look out for:

• Professional website

Fly-by-night operators don’t invest in professional websites because they’re treating the private transport industry as a temporary job, not a profession. Look for providers who have taken care and shown attention to detail; chances are, they will show the same care when looking after you.

• Easy booking process

Professional drivers like to make sure their clients have a seamless experience from the very beginning – not just when they get into the car, but the first time they enquire. Whether it’s an online or web-based booking system, the process should be simple and user-friendly.

• Flawless presentation

A regular driver might take their car through a car wash every once in a while to get rid of obvious dirt and dust. However, a dedicated chauffeur obsesses over every detail of their vehicle. They’ll be able to tell you where they get their detailing done, what high-end products they use, and chances are they carry a microfibre cloth with them to re-polish the trim frequently.

• Documented experience

Your driver should have a long history of experience within the industry. If there are gaps in their chauffeur CV, chances are they consider driving to be a fallback job.

• Discretion

The back of your private car should be a space where you can relax and unwind or use your time in transit for important business tasks and phone calls. A professional driver will not listen in on your conversations or divulge details of your activities. If your driver tells you stories about past passengers – it can be hard not to talk about celebrity clients – watch out; they may do the same to you.

• Perfect grooming

Real chauffeurs keep themselves perfectly groomed, neat and tidy at all times. You’ll never have a professional driver with scruffy hair, a five o’clock shadow and uneven nails! The same goes for their uniform or suit, which should be clean and pressed. It’s an old-fashioned way to show respect for clients and ensure that every detail of their experience is spot on.

• Impeccable manners

You deserve to get the VIP treatment, whether it’s your wedding day, a trip to the airport or a private sightseeing tour. A real professional chauffeur will know what it means to deliver a silver service / white glove experience. From formal greetings and carrying your luggage, to offering your choice of a quiet ride or music, to accommodating your requests wherever possible, they’ll make you feel like you’re getting more than just a trip from one spot to another.

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